We currently accept PayPal, Google Pay, Apple Pay, and credit card payments. Klarna will be available soon.

In case if your payment is not accepted:
1) Check if your payment details are entered correctly.
2) Try using a different payment method.
3) Contact your Client Support team for assistance.

Unfortunately, we do not offer product samples at this time.

You can enter a discount code in the shopping cart section.

To sign up for special offers and promotions:
1) Scroll to the bottom of the website.
2) Locate the "Subscribe" section in the bottom right corner of the webpage.
3) Enter your email and click the "Subscribe" button.

Standard shipping costs 9.99$. Free shipping starts from 70$.

Currently, we do not offer this option.

We will process your order withing 1-2 business day and deliver it to you within 2-3 business days after it has been processed. Sometimes the process may take longer.

If your order hasn't been delivered yet:
1) Verify the tracking number.
2) Reach out to the courier for updates.
3) Contact our Customer Support team for assistance.

The tracking number will be sent to your email after placing your order. If you haven't received it, please check the 'Spam' folder of your inbox. The tracking number will also be available in your 'Account' on our website.

Currently, we do not offer this option.

For regular orders: No, we currently do not offer this option.
For subscription orders: Yes, you can cancel your subscription after 3 deliveries.

If you are unsatisfied with the product, please contact our Customer Support within 30 days of delivery. We review each complaint on a case-by-case basis to provide a solution tailored to you. Please note that MÁDARA does not accept product returns for environmental reasons.

We know there’s nothing worse than waiting! We recommend signing up for our email notifications for products that are out of stock. You may reach out to Customer Support for more information as well.

Oh no! We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please reach out to our Customer Support with your order number, photo of all the products received, and a photo of the issue or issues clearly visible. All these issues should be brought to our attention within 30 days after delivery. We might request additional information on case to case basis.

When ordering your products from MÀDARA, you can choose to have your products automatically shipped and delivered on your schedule by choosing your preferred frequency. You don’t have to worry about running out of your favourites, and you can pause deliveries or cancel at any time after your third delivery without any hassle. Please note that subscription prices cannot be combined with other special offers.

Subscribing to the skincare product delivery offers the convenience of automatic shipments, saving you time and ensuring you never run out of your favourite skincare products.

Yes, the minimum commitment period is 3 deliveries.

Currently, we don't offer this option.

Currently, we don't offer this option.

Yes, each product requires a separate subscription. This allows you to customize the delivery frequency for each item based on your needs.

If a subscription product is out of stock, we will not charge you, and the product will not be shipped. Once the product is back in stock, we will process the charge and ship it to you. If you have any questions regarding this, feel free to contact our Customer Support.

If you are unsatisfied with the product, please contact our Customer Support within 30 days of delivery. We review each complaint on a case-by-case basis to provide a solution tailored to you. Please note that MÁDARA does not accept product returns for environmental reasons.

No, you will need to place a separate order if you wish to purchase products that are not part of your subscription.

Yes, if the price of the products you have subscribed to changes, we will notify you via email. You will then have the option to decide whether you want to continue your subscription.

Patch tests are a simple way to determine if you might have an adverse reaction to a new product. It is recommended to perform a patch test before adding any new product to your skincare routine. Follow this step-by-step guide for both rinse-off and leave-on skincare products:
1) Apply a small amount of the product to a clean area of skin on your upper forearm.
Keep the area dry.
2) After 24 hours, rinse the area.
3) If any redness, burning, itching, or irritation occurs at any time during the test, do not use the product.

The efficacy and safety of our products are tested under the supervision of a dermatologist in a certified laboratory. A group of individuals, with varying ages and skin types, use the product for a set number of days. They then participate in both instrumental and self-evaluation tests to track changes in their skin and provide feedback on their experience. Additionally, certified chemists in MÁDARA's R&D laboratory test the products to ensure formula stability and determine the expiration date. They also establish standards for product storage. MÁDARA products are never tested on animals.

We do not test on animals and do not ask others to do so. We are certified by ECOCERT/COSMOS, a widely recognized standard for personal care products.

The majority of our products are vegan, with the exception of some formulas that contain beeswax, keratin, and propolis. Since all our products are ECOCERT and COSMOS certified, the non-vegan ingredients in our formulas are produced in a strictly regulated way. Every step is carefully monitored to ensure that no animals are harmed in any way.

We use Earth-conscious packaging solutions, including post-consumer recycled plastics, recycled ocean waste and leftover materials from sugarcane and wood production. Our primary packaging - bottles, tubes, flacons - is recyclable since 2006.

All of our products are formulated with care and safety in mind. They are safe to use during pregnancy and lactation. Although we have not conducted specific tests on pregnant women, there are no products in the MÁDARA range with such a high proportion of essential oils and vitamins that they could influence pregnancy and lactation. Additionally, all our products have been ECOCERT and COSMOS certified, which ensures they meet the highest standards for safety and environmental responsibility. That said, everyone's skin can react differently, especially during such a unique time as pregnancy so we recommend doing patch test to avoid individual adverse reactions. We wish you safe and joyful pregnancy journey!

We recommend storing our products in a cool dry place away from direct sunlight. 

All products have an expiration date mentioned on the packaging. For products in airless packaging, the period after opening (PAO) matches this expiry date. For other types of packaging, please refer to the PAO symbol on the box or tube/bottle for the recommended usage period after opening.

You can reach out to our Customer Support via this e-mail: help@madaracosmetics.com

We aim to respond to all inquiries within 24 hours on business days. Please note that response times may vary during peak periods, such as after product launches or promotions.