FAQ
PAYMENTS
What methods of payment are accepted?
What methods of payment are accepted?
Currently MÁDARA accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro, PayPal, Shop Pay, Apple Pay, Google Pay and Klarna
What to do if my payment is not accepted?
What to do if my payment is not accepted?
If a payment has been declined due to unknown reason, MÁDARA suggests trying another payment method, however, if such is unavailable, please contact us. MÁDARA reminds that a payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.
Can I cancel my order?
Can I cancel my order?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.
Can I order product samples?
Can I order product samples?
You can add up to 30 MÁDARA product samples to your order, no more than one sample per product. Standard delivery fees apply, see Shipping & Returns for detailed information on delivery.
Where can I enter a discount code?
Where can I enter a discount code?
To apply a discount code or gift card code to your order, please enter your code into the dicount code field at checkout and click apply.
SHIPPING, RETURNS & EXCHANGES
Is it possible to change the delivery address after the order has been placed?
Is it possible to change the delivery address after the order has been placed?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted. However, the address can be changed by notifying the courier who will call you on the delivery date to coordinate the address and time of arrival.
Where do you ship to?
Where do you ship to?
We ship our products to Europe and many international locations. Please check delivery information.
What should I do if my order hasn't been delivered yet?
What should I do if my order hasn't been delivered yet?
Usually your order should reach you within 2-7 business days after receiving payment and processing your order. If you still haven't received your order after 14 business days, please contact our customer service for assistance.
I have changed my mind and would like to return the product for a refund
I have changed my mind and would like to return the product for a refund
Returns are possible for up to 30 days after you've received your order. Please see our Return Policy.
How can I track the delivery of my order?
How can I track the delivery of my order?
Simply login to your account and go to 'Shopping history' to see your order status.
PRODUCTS & INGREDIENTS
How are products tested?
How are products tested?
A panel of consumers participates in the creation of a product's recipe and its evaluation. The panel consists of people with various skin types, including sensitive and allergy-prone individuals. The panel provides their subjective evaluation of the product and their skin's reaction after testing a sample. Their opinions are taken into account when refining and finalising recipes. After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and the expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to make certain that it complies with safety and consistency tests. Then the product is sent for the approval of a dermatologist. Individuals of various ages and skin types use the product under the surveillance of a certified dermatologist, and report their reactions. The product is tested to make certain that it does not cause allergic reactions or irritation. Dermatologist tests have shown MÁDARA products to be hypoallergenic and irritation-free.
Are MÁDARA products vegan?
Are MÁDARA products vegan?
The majority of MÁDARA formulations are vegan-friendly.
However, some of our sun protection, complexion, lip and hair products are formulated with ECOCERT/Cosmos certified beeswax or keratin, which aren’t vegan. This certification signifies the best sustainability and safety practices, as the way that the ingredients are sourced is strictly monitored to ensure that animals are not harmed in any way.
You can always find information if a product is vegan on each product page.
What makes MÁDARA stand out?
What makes MÁDARA stand out?
The very heart of MÁDARA products - the active ingredients - is flowers and herbs from the Baltic meadows and forests. The natural environment in the Baltic region is unique because the northern summers are much shorter, leaving flowers with a much shorter time to attract bees for pollination. Plants are compelled to concentrate their blossoming vigour in this short blossoming time. As a result, at the time of harvest they are rich with the active ingredients required to survive in bitter climates.
Is MÁDARA packing environmentally friendly?
Is MÁDARA packing environmentally friendly?
Yes, the packaging of our products is recyclable and made of BPA-free materials.
Are MÁDARA products safe to use during pregnancy and breastfeeding?
Are MÁDARA products safe to use during pregnancy and breastfeeding?
All of our products are made with 100% natural, clean and non-artificial plant ingredients without synthetic colourants, artificial fragrances, chemical UV filters and other questionable ingredients.
Since every person and pregnancy is unique, we recommend consulting with your doctor about using our products if you’ve got any concerns.
SUCCESS PAGE FAQ
Can I cancel my order?
Can I cancel my order?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.
Can I change my shipping address after making a purchase?
Can I change my shipping address after making a purchase?
During sales and special promotions, we cannot provide an immediate change of the shipping address due to the high number of orders. You can change the address by informing the courier, who will get in touch with you on the day of delivery.
How can I sign up to receive your special offers and promotions?
How can I sign up to receive your special offers and promotions?
If you don`t want to miss our special offers, please subscribe to our newsletter.
CART PAGE FAQ
What to do if my payment is not accepted?
What to do if my payment is not accepted?
If a payment has been declined due to unknown reason, MÁDARA suggests trying another payment method, however, if such is unavailable, please contact us. MÁDARA reminds that a payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.
Where can I enter a discount code?
Where can I enter a discount code?
To apply a discount code or gift card code to your order, please enter your code into the dicount code field at checkout and click apply.
How can I find out about your special offers?
How can I find out about your special offers?
To find our about upcoming sales and special offers, please subscribe to our newsletter.